Support
Discussion forums and documentation
 
If you need help with modeling concepts and interpretation, please consult our short list of relevant text books or post a question to one of the following discussion lists: 

Semnet: A structural equation modeling discussion network
Multilevel list server (Multilevel Modeling)

Should you encounter any problems in using any of our products, it is suggested that you consult the online help files available with most of our software products, consult the accompanying manual(s) and other online documentation, and read the FAQ and Troubleshooting pages on this website.

SSI technical support service

SSI, Inc. offers a technical support service via email. This service applies to problems in using the software and does not include statistical consultation.

  • For all installation and activation problems, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..
  • For LISREL analysis questions, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it..
  • For HLM analysis questions, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it..
  • For IRT analysis questions, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it..
  • For SuperMix analysis questions, please contact the This email address is being protected from spambots. You need JavaScript enabled to view it..
  • To improve the efficiency of the service, please attach the command file(s) and data file(s) to the email message.

In all cases, please provide the product version number and your software serial number (CD key) or activation code, as this service is only available to registered end users of the SSI software products.